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Consumer Terms and Conditions

Prices

Pricing is correct at the time of publishing. If at any time, it is necessary to alter them you will be notified at the time of ordering.

Images and description

Every effort is made to portray the products as accurately as possible. However, please note that colours and specifications may alter from time to time. All measurements are approximate.

Copyright

All rights, including copyright, for this website are owned by Fiesta Crafts Ltd

The use of this website or its contents, including copying or storing it in whole or in part, is for your personal use only and not permitted for any other use. You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

All products comply with the appropriate EU safety standards.

Availability

All products are subject to availability, and we will inform you if a product you have ordered is not available.

Cancellation

You can cancel your contract as long as you act within 7 days of receiving the goods

If you would like to cancel before the order has been despatched then please email customerservice@fiestacrafts.co.uk

Returns

If you are unhappy about any product for any reason, you notify us by email, post or phone within 14 days. If you intend to send an item back to, this must be done within 30 days of receipt of goods, with all original packaging if possible and we will refund or replace it for you. This does not affect your statutory rights.

You are responsible for the cost of returning the goods to us, and will be until it is received by us in our warehouse. We suggest you obtain a proof of postage certificate from the post office. Please send returns to Fiesta Crafts Ltd, M25 Business Centre, 121 Brooker Road, Waltham Abbey, UK. EN9 1JH

We cannot reimburse for postage, packing and insurance incurred in the delivery of goods to you, as these are direct costs, and cannot be refunded, except in the case of cancellations where the item has not already been sent or if items received are damaged or not as specified.

If you are missing a part of the product on arrival, please email customerservice@fiestacrafts.co.uk with the exact piece missing and your name and address, and we will send the missing part to you.

Fiesta Crafts Ltd will not be liable for any claim exceeding the cost of the goods. Fiesta Crafts Ltd will not be liable for any consequential loss howsoever arising. This does not affect your statutory rights.

Jurisdiction

All contracts brought about by use of this website are governed by English Law.

Privacy Policy

Read full privacy policy here : www.fiestacrafts.co.uk/privacypolicy.php.

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© Fiesta Crafts 2018

© The Roald Dahl Story Company Ltd. / Quentin Blake 2018. More…
Roald Dahl is a registered trademark of The Roald Dahl Story Company Ltd. www.roalddahl.com

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